Return Policy

Last Updated: August 1, 2024

At New Research Online, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must have the receipt or proof of purchase.

Return Process

• Request a Return: Contact our customer service team at New Research Online to request a return. Please include your order number and reason for return.
• Prepare the Package: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
• Shipping: Ship the return package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

• Approved Returns: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
• Partial Refunds: In some cases, only partial refunds are granted (if applicable). This includes items with obvious signs of use, any item not in its original condition, or items missing parts for reasons not due to our error.

Exceptions

• Non-Returnable Items: Some items cannot be returned, including perishable goods, custom products, and personal care items.
• Sale Items: Only regular-priced items may be refunded. Sale items are not eligible for a refund.

Questions

If you have any questions about our return policy, please contact us at:

support@newresearchonline.com

We value your business and aim to make your shopping experience as pleasant as possible. Thank you for shopping with New Research Online!

​